Política de reembolso

You may return products purchased directly from STKRconcepts.com for a refund, store credit, or exchange within 30 days of the order shipment date. See below for details regarding all types of returns.

How to Start a Return
No phone call or RMA number is needed. Log in to your account at account.stkrconcepts.com, or click "My Account" on STKRconcepts.com, using the email you placed your order with. Your orders will show which items are eligible, and you can request a return or exchange right there. If you would rather talk to us, call 704-508-1031 or email returns@STKRconcepts.com.

Our Mistake?
If you receive the wrong product, or if your product arrives defective or damaged, simply contact customer care at 704-508-1031 or by email at returns@STKRconcepts.com. You must contact our customer care department within 30 days of the original shipping date. We are happy to replace your defective item(s), provided the returned item(s) are received back in their original packaging, along with all accessories.

Change Your Mind?
We will refund your purchase, provided the returned item(s) are received back in their original packaging, along with all accessories and item(s) are in "as-new" condition. Items marked clearance, close-out or non-returnable are not eligible for a refund and will not be accepted. Shipping costs will not be refunded. Please note that you will be responsible for return shipping costs of non-defective merchandise. Some products are also subject to a 15% restocking fee, so feel free to ask if you are unsure whether your item is subject to this fee. Additional restrictions may apply; please contact us for more information.

Exchanges
If you need a different size, color, or item than the one you ordered, you may exchange it. Request the exchange from your account, or contact us. We will exchange your purchase, provided the returned item(s) are received back in their original packaging, along with all accessories and item(s) are in "as-new" condition. Items marked clearance, close-out or non-returnable are not eligible for an exchange and will not be accepted. Shipping costs will not be refunded. Please note that you will be responsible for return shipping costs of non-defective merchandise.

Please include the following with all returned items: